Do you have questions about branding?
Here’s the answers to question most people need answered.
Who am I?
Where are you located?
Why should I choose you?
Can we meet?
How much does a typical project cost?
This is a difficult question to answer. Project cost depends on several things including the type of project, timeframe, and the specifics. You can request a services brochure here.
Will you work with me on a long-term basis?
Yes. Not only do we work with companies on one-off projects, but we also like to think of ourselves as your strategic design partner and can work with your company over the long run to do our best to ensure you keep a consistent brand image and continually meet all of your marketing and growth goals.
What types of clients do you work with?
We work with companies both large and small and specialise in the building industry.
Where is your company based?
Although we work with clients from all over the world, we are based on the Gold Coast.
How do I get started working with you?
To get started, please email or call me and we’ll start with a conversation about your business. If we’re a good fit, we’ll continue with the design briefing process.
How do I choose a designer?
Start by looking at their design – how do they visually portray themselves online, does their brand resonate with you, do they speak your language? Then look through their portfolio of work to see the quality they produce.
If I send you a full website design brief, how long will it take to design?
If you send a full website design brief, we will get started on the home page design that can take days, so we will email you at the end of the first day to let you know our progress, then as soon as the design is ready, we will send it to you. It can take 2-3 weeks to complete the design, depending on how long it takes for you to send feedback.
For web page, you just send the design or do you also get it coded and live for us?
We supply you with the final design files. We can send you a custom quote for the coding (to turn the design into a live WordPress website, or you can use your own coders if you prefer.)
What makes you different from other graphic designers?
Can I use your design services on multiple projects and brands?
Yes, absolutely. You can use our design services across multiple brands and projects, without limitation.
What if I need designs urgently for multiple projects or multiple clients?
If you need multiple design projects urgently, we can put multiple designers on your projects to get through them as quickly as possible.
How long does it take to send me the design after I brief you?
Once you order, you will be sent a link to our design questionnaires. Fill out the appropriate design questionnaire and return via email. We will reply and let you know if we have enough information to get started, then we will send you the first design in the next day or two.
What is the best way to brief you?
We have design questionnaires for most of our design services. As soon as you sign up, you will be sent an email with a link to all the design questionnaires. You can either fill out the design questionnaire, or you can send your own brief. Your brief can be written, or audio or video. When we have your brief, our design managers will let you know if we have enough information to get started.
How will I be able to communicate with you?
The best way to communicate with me is through email or phone.
What if I’m not happy with the designs?
Our goal is to give you a design that you are going to love. After the first design is submitted, we give you unlimited design revisions or new versions. We have an excellent & proven design process starting with a questionnaire that gives us the best chance to give you a design that you will love. If you like what you see on our site there is a very high chance that you will love what we design for you. If you don’t love the design, we will keep revising the design until you are happy with it, or we can start again.
What file formats are the designs saved in?
We design using the ‘Adobe Creative’ Suite only, using mainly: Illustrator, Photoshop and InDesign. Once you approve the designs, we will send you the original editable design files, plus fonts, plus any other file format you need, including .psd .ai .eps .png .tif .jpg etc.
Do I get full ownership of the designs you create for me?
Yes. We automatically sign the Intellectual Property Rights over to you.
Do you work on weekends?
Do you offer a refund?
If you are not happy with the design, we give you the option to have a new version designed with the same designer, or we will allocate another designer if you prefer. If you still decide that you do not want to continue with us, then yes we will refund for the remaining unused time for the month.
Lisa and her team were fabulous at pulling together a new online look for our business. She set us up on a website we could edit ourselves and was always available to help us when we needed a little extra care.
Lisa has always provided design solutions above expectations and continues to deliver great solutions to our time-frame requirements. I am always very pleased with her ideas and is inclusive in our corporate profile development.
Lisa explains in simple terms that even I can understand. I have not had to worry about anything, as Burning Love has organised everything for me with the greatest of ease.
To this day I’ve not met anyone who has the ability to look at a business, understand that business, pull it apart from a design and a branding perspective and come up with a concept for a brand that just works for that marketplace.
Hi, I’m Lisa Galea
I’m a graphic designer and branding expert.
For over 21 years’ I’ve worked with some of Australia’s and the world’s leading brands. With my extensive business background, I know what it takes to create a brand your customers come to recognise and trust.
BURNING LOVE CREATIVE
Full service, branding and design agency with years of big brand experience.
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